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Contact & support

Start with the right support route.

This is a solo-operated platform, so support is designed to be clear, secure and focused—especially for payment, account and Premium delivery issues.

Direct support email

support@loanopscompass.com

Email us directly or use the secure form below. Replies remain connected to your support ticket.

Failed payment

Share what happened and include the Razorpay payment or order reference if one was created.

Get payment help

Refund request

Submit the purchaser email, Razorpay reference and reason for review under the Refund Policy.

Request a refund review

Premium access

Report a missing entitlement, unavailable download or delivery issue after verified payment.

Fix Premium access

Account or login

Get help when a magic link does not arrive, expires or cannot open the purchaser dashboard.

Get account help

Send a support request

Use the email entered at checkout. Add the Razorpay payment ID or order ID whenever available.

Expected response: within 2 business days. Failed captured payments and blocked Premium access are prioritized within 1 business day.

Never submit full card numbers, CVV, passwords or one-time passcodes.

Protected support record

Your request is stored privately for the owner to review. Payment credentials remain with Razorpay; LoanOps Compass only needs the transaction reference and the email used at checkout.

Before submitting

  • • Check spam or junk folders for magic-link emails.
  • • Use the same email entered during purchase.
  • • Include pay_… or order_… references, but never card credentials.
  • • 1:1 coaching remains coming soon and is not currently charged.