01
Digital products only
Premium PDF packs will be delivered electronically. There is no courier, postal shipping, physical handling charge or physical delivery location.
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Customer policy
Shipping & Delivery Policy
How Premium learning materials are delivered after a successful payment.
Last updated 29 August 2026
LoanOps Compass sells digital educational materials only. No physical product is shipped. 1:1 coaching remains coming soon.
02
Delivery time
After payment is captured and verified, purchaser-linked access is issued automatically. Most successful orders receive access promptly, but fraud review, gateway delay or technical maintenance may require additional time.
03
Delivery method
The purchaser will receive account-based entitlement and an expiring private download route. Permanent public links will not be used. Files may be personalized with purchaser details and download activity may be recorded.
04
1:1 coaching delivery
A coaching purchase will be fulfilled as an online session at the confirmed date and time shown in the learner’s selected timezone. A booking is not confirmed until payment and calendar reservation both succeed.
05
Failed or delayed delivery
If payment is captured but access is not issued, the purchaser may contact the published support channel with the transaction reference. The operator will restore access, provide a replacement method or process an eligible refund under the Refund & Cancellation Policy.
06
Territory and access
Digital availability depends on Razorpay support, the issuing bank, applicable law and supported locations. Customers may select a supported fixed-price checkout currency, while Razorpay settles LoanOps Compass in INR. A customer bank may apply its own card, tax or currency-conversion charges.
Questions about this policy can be submitted through Contact & Support. Mandatory rights under applicable law are not restricted by this summary.