Purpose
Translate a valid borrower or lender instruction into accurate, timely and fully reconciled cash movement across the syndicate.
Responsibility map
Roles and boundaries
Agency servicing
Validates notices, prepares allocations, communicates amounts and monitors settlement.
Borrower operations
Submits authorised notices and funds borrower-side payments by the required cut-off.
Lender operations
Reviews notices, funds required shares and investigates position or cash differences.
Cash control or treasury
Releases approved payments and confirms receipts through authorised accounts.
Operational sequence
Workflow and controls
Receive
Capture the instruction, timestamp, channel and authorised sender.
Calculate
Determine facility availability, lender shares, rates, fees and value dates.
Notify
Issue the approved notice to affected parties.
Settle
Monitor incoming funding and release the consolidated or distributed payment.
Reconcile
Match bank cash, system events and lender-level positions.
Position logic
Calculations and concepts
Funding share
Requested amount multiplied by the applicable lender allocation percentage, adjusted as documents require.
Distribution share
Collected principal, interest or fees allocated using the agreement-defined entitlement basis.
Rounding residual
Small currency-unit differences need a documented allocation rule so total lender shares equal the transaction total.
Risk and quality
Control checklist
- Authenticate notices and settlement changes.
- Keep cut-off and holiday calendars current.
- Prove lender allocations to the transaction total.
- Reconcile value-dated cash before closing the event.
Exception handling
Common breaks and response
One lender funds short.
Controlled response: Record the shortage, notify authorised parties, follow the agreement and internal escalation procedure, and do not conceal the difference through an unsupported allocation.
Borrower cash arrives without usable references.
Controlled response: Hold or suspense the amount under policy, investigate ownership and apply only after the payment purpose is verified.
Practical context
A same-day revolving draw
The request is valid but one lender’s funds are late. Agency operations keeps the borrower total, individual lender position and cash exception visible while the authorised teams determine the contractual response.
Knowledge check
Check your understanding
When can agency operations treat an allocation as complete?Show answerHide answer
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